Terms of Service

1. Scope

These terms govern quotes issued by, and works carried out by, Normandie Home Connect for its clients, together with the use of this website. They apply from the moment a quote is accepted, and prevail over any purchase conditions of the client unless we have agreed otherwise in writing.

A quote signed by the client, or accepted in writing by email, forms the contract together with these terms.

2. Identification

Normandie Home Connect, SARL au capital de 5 500,00 EUR
Head office: 2 Rue de la Paix, 14320 Saint-Martin-de-Fontenay, France
SIREN 851 801 779 · SIRET 851 801 779 00014 · VAT FR04851801779
Registered with the R.C.S. of Caen under 851 801 779 R.C.S. Caen on 24/06/2019
Publication director and company manager: Matthieu Nauleau
Email: aldoweaverkotb@hotmail.com

Activity: Installation of electrical equipment, electronic and optical materials. Company created on 11/06/2019.

3. Quotes and acceptance

• Quotes are issued free of charge after a site visit and are valid for 30 days from their date, unless the quote states otherwise.
• A quote describes the scope, the materials, the price and the payment schedule. Anything not listed is not included.
• The contract is formed when the client returns the quote signed, or confirms acceptance by email.
• Any change requested after acceptance is the subject of an additional quote and may affect the schedule.
• Where site conditions revealed during the works differ materially from those visible at the survey — hidden defects in the existing installation, non-compliant earthing, inaccessible routes — we stop, inform the client and issue an amendment before continuing.

4. Prices and VAT

Prices are stated in euros. Indicative starting prices shown on this website are given for guidance only and do not constitute an offer; only a written quote is binding.

VAT is not applicable under Article 293 B of the French Code général des impôts, so invoices are issued without VAT. Should this status change, prices will be adjusted accordingly for works not yet quoted.

Unless the quote states otherwise, prices include labour, the materials listed and travel within the standard coverage area. Waste removal, builder’s work, decoration and making good are excluded unless expressly quoted.

5. Payment

• Payment terms are those stated on the quote and repeated on the invoice. Our current standard is payment by bank transfer within 5 days of the invoice date.
• A deposit may be requested before ordering hardware; where that is the case it appears on the quote.
• Late payment gives rise, without a reminder being necessary, to interest at three times the French legal interest rate, together with the fixed indemnity for recovery costs of 40 € provided by Articles L441-10 and D441-5 of the Code de commerce. Where recovery costs exceed that amount, additional compensation may be claimed on production of evidence.
• Supplied equipment remains our property until full payment of the price, in accordance with the French law of 12 May 1980 on retention of title. Risk passes to the client on delivery to site.

6. Carrying out the works

Works are carried out in accordance with the applicable professional standards, in particular NF C 15-100 for low-voltage installations, and with the manufacturers’ instructions for the equipment fitted.

We may use subcontractors for parts of a project. We remain responsible to the client for the work carried out on our behalf.

7. Your obligations

• Provide safe and free access to the site on the agreed dates, and to the areas concerned by the works.
• Provide electricity and water for the works where reasonably required, and a place to store materials.
• Disclose known hazards — asbestos, lead, unstable structures, buried or embedded services.
• Obtain any authorisation required from a landlord, co-ownership association or public authority.
• Protect or remove furniture and valuables from the working area before we arrive.

Where access is not available on an agreed date and we have not been told at least 48 hours in advance, the cost of the wasted visit may be invoiced.

8. Lead times

Dates given for the start and duration of the works are estimates based on the information available when the quote is issued. They are extended by any delay attributable to the client, to a third party, to supplier lead times or to an event of force majeure. Delay does not give rise to compensation or cancellation unless a firm date has been agreed in writing as an essential term.

9. Right of withdrawal (consumers)

Where the contract is concluded away from our business premises with a consumer, the client has 14 days from acceptance of the quote to withdraw without giving a reason, under Article L221-18 of the French Code de la consommation. A withdrawal form is provided with the quote in that case.

If the client expressly asks in writing for the works to begin before the end of that period, and the works are then fully performed, the right of withdrawal is lost on completion. If the client withdraws after works have started at their request, the amount due is proportionate to what has been performed.

This section does not apply to professional clients.

10. Acceptance of the works

On completion we carry out the agreed tests in the client’s presence and hand over the documentation. Acceptance is recorded in writing, with or without reservations. Reservations are described precisely and dealt with within a reasonable period. Taking possession and using the installation without written reservation is treated as acceptance.

11. Warranties and insurance

The client benefits from the guarantees provided by French law, in particular the legal guarantee of conformity and the guarantee against hidden defects (Articles 1641 et seq. of the Code civil), and, where the works fall within its scope, the statutory guarantees applicable to construction works.

Equipment supplied carries the manufacturer’s own warranty, whose terms and duration are stated on the quote or the delivery documentation.

The warranty does not cover damage resulting from misuse, modification by a third party, lack of maintenance, electrical events outside the installation, or normal wear.

Our professional insurance details — insurer, policy number and geographical cover — are stated on the quote and are available on request.

12. Liability

We are liable for damage directly caused by our own fault in performing the contract. Save in cases of death, personal injury, gross negligence or wilful misconduct, our liability is limited to the amount invoiced for the works concerned. Indirect loss — loss of profit, loss of production, loss of data, loss of opportunity — is excluded.

Nothing in these terms limits rights that the law does not allow to be limited.

13. Force majeure

Neither party is liable for a failure caused by an event of force majeure within the meaning of Article 1218 of the Code civil. Performance is suspended for the duration of the event; if it lasts more than 60 days, either party may terminate the contract by registered letter, and sums are settled for work actually performed.

14. Intellectual property

Drawings, schematics, zone plans and configuration files produced for a project are supplied to the client for use on the installation concerned, and remain our intellectual property. The content of this website — text, illustrations, logo, source code — is protected and may not be reproduced without our written consent.

15. Personal data

Personal data is processed as described in our Privacy Policy. Storage in your browser is described in the Cookies Policy.

16. Complaints, mediation and applicable law

Any complaint should first be sent to aldoweaverkotb@hotmail.com so that we can try to resolve it directly. We answer complaints in writing.

A consumer client who is not satisfied with our reply may refer the dispute free of charge to a consumer mediator, in accordance with Articles L611-1 et seq. of the Code de la consommation. The mediator we are affiliated with is named on the quote and communicated on request. The European online dispute resolution platform is available at ec.europa.eu/consumers/odr.

These terms are governed by French law. Failing amicable settlement, disputes with professional clients fall within the jurisdiction of the courts of Caen. Consumers retain the choice of jurisdiction offered by law.

17. Use of this website

This website is provided for information. We take care to keep it accurate but the descriptions, indicative prices and timings shown do not form a contractual offer. We may modify the content at any time.

The site is accessible free of charge; the cost of your internet access is yours. We cannot guarantee uninterrupted availability and may suspend access for maintenance.

You agree not to attempt to disrupt the site, to extract its content systematically, or to use it in a way that infringes the rights of others.